A couple of weeks ago, just after my monthly Tesco shop had been delivered, my 18 month old Fridge Freezer decided it wasn't very happy, and died :( Everything defrosted blah blah blah AAARGGHHHH
To say I was anoyed/upset/stressed was kind of an understatement, as the school holidays were just about to begin, plus I had just lost a whole freezer full of food.
Anyway, I called the manufacturers, and they were very helpful. They arranged for a refrigeration engineer to come out and look at it. He then submitted his report and I rang them up yesterday, as I hadn't heard anything. They kindly informed me I was to contact Comet (who I bought it from) and give them a code so I could get a replacement!!!!!
Comet then phoned me back this morning, and we arranged for them to come out on Friday.......so I am a very happy bunny :D I suspect if I'd called Comet first, and as the appliance was out of guarantee, they'd have fobbed me off with some excuse. I called BEKO because I wanted to know WHY a £250 appliance should fail, so early on in its lifespan...they obviously agreed with me that it was outrageous ;)
So woohoo.....we'll be all refridgerated again soon...and I can get some cheese *grin*