Tuesday, January 18, 2011

Royal Fail

So, last night I paid a large amount of money to ParcelForce to deliver my Cherry Matchless to it's new home on the Isle of Wight...
I booked for them to come and collect between 9am and 3pm, printed all the right documentation out etc... as you do?
So 2.45pm comes... and I am due to leave the house to collect J from school...still no ParcelForce person to collect the box... so I wait...
Cutting it close to the wire, Mr ParcelForce Man comes to my door.
"Hello" says I,
"Hello, love" says he..."wrong answer", thinks I
"Have you a plastic document keeper for the Address Label?" says I (It clearly states on the ParcelForce website that my driver would kindly provide one, as it is required)
"We don't do that, love" says he..."wrong answer", thinks I
"But it says on the website that you would provide one for me?" says I
"Well I don't know why it would say that, love, because we don't do it" says he..."wrong answer", thinks I

Can you see a pattern emerging here ?

So, I trotted off to the kitchen to get some cellotape to attatch the address label, stuck it on and proceeded to ask...

"You will be careful to keep the box the right way up, won't you?" says I
"Oh, I can't guarantee that, love, we get over 5000 parcels a day at the depot" says he..."wrong answer", thinks I
"Yes, but there's writing on it that says fragile and that it's supposed to be kept upright" says I
"Well, if it's fragile you shouldn't be sending it via ParcelForce, Love" says he
"Pardon me?" says I
"You are the only service that delivers to the Isle of Wight, so I had no choice!!" (voice tone appearing slightly strained by now)

By this time, he'd given me my receipt and had picked up the box, I almost expected him to turn it upside down on purpose, in accordance with his asinine attitude...but he didn't.

"Please be careful with it" says I (now incredibly glad I paid for the extra insurance)

Can you guess the response??

"Oh, I can't guarantee that, love, we get over 5000 parcels a day at the depot"


Blogger Chrissy said...

Don't you just love Royal Mail. I can promise you that not all employees are like this. I know one Royal Mail employee and he's lovely LOL.

4:02 PM  
Blogger Puddytat purr said...


Oh god, now I'm scared!

4:05 PM  
Blogger rockandpurl said...

Oh dear lord, they're all the same!!! I got a parcel that said "careful, glass inside" and one side of it was all smashed! Thankfully the actual bottles had been wrapped in a ton of bubblewrap....

4:06 PM  
Blogger Woolly Wormhead said...

oh dear... the only thing worse would be sending it via the Italian system!

4:16 PM  
Blogger Claire said...

OMG... My wheel arrived by Parcelfarce - as a jigsaw. It was only due to the lovely lovely Joan and Clive at Woodland Turnery that I now have a wheel. Keeping my fingers crossed - and I'd put a pre-emptive complaint in anyway about that conversation!
Having said that, our postie, and our neighbour who works at the sorting office, are both lovely.

6:50 PM  
Blogger MissElpheba said...

Hate to say it, but it does seem to be the attitude at Parcelforce. Hubby did some temping or PF back in his uni days and apparently he was told by his supervisor that it's more cost-effective to get as many parcels on the van as quickly as possible and then deal with any compensation later, than to take due care and consideration in the first place. Needless to say we've seen avoided PF wherever possible since!

Hope it got to its destination ok in the end. x

12:51 PM  
Blogger Liz said...

That fits with my experience of ParcelFarce although I've never had them collect anything - delivering stuff seems to involve huge amounts of palaver too.

I posted two small packets on January 12. One got to Texas in 6 days. One still hasn't arrived in Chicago.

Sometimes I wonder if it would be better just to attach them to the leg of a passing bird, and hope.

10:44 AM  
Blogger Anne-Marie said...

Lets just say, that when I worked for them as a temp one year for 3 months after xmas, in their late/lost/broken department, I was processing over 300 claims a day and so were all the other people...

I thoroughly recommend DPD :)

10:36 AM  

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